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GDPR Policy

Privacy Policy (GDPR)

Last Updated: 12.5.25

 

Welcome to The Secret Glen

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR).

 

1. Who We Are

The Secret Glen

The Secret Glen, Benmore, Dunoon PA23 8QU

Email: info@thesecretglen.co.uk

Phone: 07920 885724

 

2. What Information We Collect

We may collect and process the following personal data:

 

  • Identity Data: Name, date of birth, passport/ID details (for check-in).

  • Contact Data: Email address, phone number, postal address.

  • Booking Data: Arrival/departure dates, number of guests, payment information.

  • Marketing Preferences: Opt-in/opt-out preferences for emails or newsletters.

  • Technical Data: IP address, browser type, device information (if you use our website).

 

3. How We Collect Your Data

  • Directly from you when you book a stay or contact us.

  • Through our website (via forms or cookies).

  • Through third-party booking platforms (e.g., Booking.com).

 

4. How We Use Your Data

We use your personal data to:

 

  • Manage and confirm your bookings.

  • Provide customer support.

  • Send important updates or changes to your booking.

  • Send marketing emails (if you have consented).

  • Improve our services and website.

 

5. Legal Bases for Processing

Under GDPR, we rely on the following legal bases:

 

  • Contractual Obligation – to manage your booking.

  • Legal Obligation – for tax or safety requirements.

  • Consent – for marketing purposes.

  • Legitimate Interest – to improve customer experience and site security.

 

6. Data Sharing and Third Parties

We may share your data with:

 

  • Payment processors (e.g., Stripe, PayPal).

  • Booking platforms.

  • Website hosting providers.

  • Legal authorities, if required by law.

  • We do not sell or rent your data to third parties.

 

7. Data Retention

We retain your data only as long as necessary for the purposes set out above, including legal, tax, and reporting obligations.

 

8. Your Data Rights

You have the right to:

 

  • Access your personal data.

  • Correct inaccurate data.

  • Request deletion of your data.

  • Object to or restrict processing.

  • Withdraw consent at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

 

To exercise your rights, contact us at info@thesecretglen.co.uk.

 

9. Cookies

Our website may use cookies for analytics and functionality. You can manage or disable cookies via your browser settings. See our [Cookie Policy] for details.

 

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

 

Questions?

If you have any questions about how we handle your data, please contact us at info@thesecretglen.co.uk.

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